Below you’ll find answers to the most common questions about our translation services, pricing, processes, confidentiality, quality assurance, and delivery timelines. This FAQ is designed to help clients, partners, and linguists understand how we operate across 150+ languages and multiple industries.
Translation costs are usually based on the word count, language pair, subject matter, and turnaround time. Highly technical or urgent projects may require specialised translators and therefore cost slightly more. We always provide a clear and detailed quote before starting any project.
Yes. High-volume content, long-term partnerships, and repetitive content qualify for volume-based or CAT-tool discounts. Contact our team to learn more about custom pricing plans for ongoing translation services.
You can upload your files through our Get a Quote form, or email us directly. Our team will review your documents and send you a detailed quote within minutes.
Turnaround time depends on word count, language complexity, and subject matter. A standard 1,000-word document is usually delivered within 24 hours. Larger projects have structured timelines with clear milestones.
Yes. We offer express and same-day translation services for time-sensitive projects such as legal documents, press releases, marketing campaigns, and business communication.
Files are delivered via email, secure download link, or directly through your project workspace. All delivery formats match your original layout unless formatting changes are requested.
We support 150+ languages, including European, Middle Eastern, Asian, and African languages. This includes certified and specialised translators for rare language pairs.
We translate Microsoft Office files, PDFs, images, scanned documents, InDesign, PowerPoint, JSON, HTML, and more. We also handle subtitles, audio, and video files.
Yes. Our team can process scanned documents and even handwritten text, as long as the content is clear and legible.
Yes. We offer certified, sworn, notarised, and official translations required for immigration, legal, academic, and governmental purposes.
Our certified translations are widely accepted by embassies, courts, universities, and government institutions in the UK, EU, US, and Middle East.
Yes. Birth certificates, marriage certificates, passports, bank statements, and legal documents are translated with full certification and reliability.
All translations are completed by native-speaking professional translators with industry-specific expertise. Every project is assigned to linguists familiar with your field and terminology.
Each translation goes through:
• Initial translation
• Independent proofreading
• Final QA review
• Optional desktop publishing/layout checks
This ensures accuracy, consistency, and correct terminology.
Yes. We use secure CAT tools and translation memories to ensure consistency, reduce costs, and speed up delivery. However, all work is reviewed by human linguists.
Yes. All files and communication are handled under strict confidentiality standards. We work under NDAs and follow secure file-handling procedures.
Absolutely. We sign non-disclosure agreements with clients and partners upon request.
Our systems follow advanced encryption, access-control policies, and secure storage to protect sensitive documents and personal information.
We provide industry-specific translations for:
• Legal
• Medical
• Technical & Engineering
• Finance
• Marketing
• eCommerce
• Government
• Education
• Technology & Software
Yes. We offer proofreading, editing, transcreation, MTPE (machine translation post-editing), and content localisation.
Yes. We translate websites, landing pages, mobile apps, CMS content, UX/UI strings, and software interfaces.
We accept bank transfers, major credit cards, corporate accounts, and purchase orders for businesses.
Individual clients may be asked to pay in advance. Businesses and agencies can request monthly invoicing or custom billing cycles.
Simply upload your files via the Get a Quote page or contact us directly. Our team will create a tailored plan, assign translators, and manage the project from start to finish.
Yes. We offer scalable translation solutions for agencies, corporations, and global teams.
Clients can request updates at any time and receive milestone reports for large or ongoing projects.
If you need more information, our team is available 24/7. Visit our Contact Us page or email us directly for personalised support.